EXCHANGES & RETURNS 

To initiate a return please submit a request through our Customer Care team via e-mail at SHOP@LINDAHOPP.COM or by using the Contact form below.

LINDA HOPP does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. 

Returns are subject to our Return Policy. 

RETURN POLICY 

To return one or more items from an order all of the following conditions must be met:

-The return must be requested within 14 calendar days of the delivery date.

-The item must be in its original, unused, unaltered, and unwashed condition. 

-The item must be returned with the tags and packaging in their original condition.

Please ship returning packages via your preferred carrier and insure all packages obtain a tracking number. Return shipments remain the responsibility of the customer until received and processed. Each return is subject to a restocking fee in the amount of $5.00.

Please note: Final Sale items are not eligible for return.

LINDA HOPP reserves the right to reject any returning products that do not comply with the above stated Return Policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return. 

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed. LINDA HOPP reserves the right to refuse any request for a return without this mandatory proof of return postage. 

REFUNDS

Once the returned merchandise has been quality checked and approved, LINDA HOPP will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take Shopify and your financial institution additional time to process the transaction and update your bank statement.

Shipping and Restocking Fees will not be refunded. 

LINDA HOPP reserves the right to cancel any order at any time at no cost to the customer. 

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